Interim IT Director for Hawkins, Inc.

Interim IT Director for Hawkins, Inc.

When Hawkins’ IT Director unexpectedly resigned their CFO wanted time to find the right long-term replacement and engaged Flexpro Technology Solutions to provide interim IT Director services. The objective for Flexpro was to provide continuity to the IT staff and day-to-day support services while also ensuring that longer-term projects and initiatives continued moving forward.
Approach
Like most busy IT shops the Hawkins team had no shortage of day-to-day support issues as well as open projects including an acquisition integration, development of a new iPad based business application, selection of a new CRM system, and an upgrade to Office 365. By holding one-on-one meetings with the IT staff, working with the Hawkins’ senior leadership team to understand IT priorities and open projects, and taking a hands-on role in many of the open issues and projects, Flexpro was able to get up to speed quickly with the IT team and business and provide the leadership needed.
Outcomes
By focusing on the IT staff and being available to assist them with their immediate challenges, Flexpro was able to help prevent any additional IT employee turnover during the interim. Open projects and initiatives were evaluated and in some cases, such as the upgrade to Office 365, the project was put on hold until a new IT Director was in place to address quality and staffing challenges with the rollout. For other projects, such as the rollout of a new iPad solution for route sales, it was important to keep the project moving forward. In this case Flexpro took on the project management role to ensure expectations were met. Finally, Flexpro supported the search and interview process for a new IT Director and then helped to ensure a smooth transition once the new Director was hired.